Privacy Policy - Essential Meal Delivery

Our Privacy Policy

Privacy Policy

Your privacy is important to us. It is Essential Meal Delivery’s policy to respect your privacy regarding any information we may collect from you across our website, http://www.essentialmealdelivery.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 July 2020.

Our Terms and Conditions

Our Meals

Our meals are available to purchase through our online purchasing portal https://order.essentialmealdelivery.com 

You can select meals to purchase on a one time basis or purchase a package of meals to use over a set amount of time as marked on your invoice and service summary. 

We ask you to use your meal credits within a specific amount of time to allow to adjust our costs as needed. Meals are sold with specific food, labour, gas and overhead costs being considered. After this period the meals have no value. 

Please let us know if you will not be able to use the meals in your specific time period 14 Days before they are due to expire. We can work together to find a solution. In this case move your dollar balance to a promotional gift card that will expire within 30 days with no exceptions. 

If you live outside of our delivery area, you can choose to pickup your meals from our kitchen in Etobicoke. 

If you request a refund. It must be requested within 2 days of purchase and will be made within 30 days of purchase less any credit card fees we incur.  If your meal package is expired you do not qualify for a refund. 

Our Gift Cards

Gift cards are available to purchase through our online web store https://order.essentialmealdelivery.com/gift-cards 

They are to be used one time and loaded into the system to use. Gift Cards cannot be transferred once redeemed. 

Gift cards are to be used towards our meal delivery service only.

If you live outside of our delivery area, you can choose to pickup your meals from our kitchen in Etobicoke. 

If you request a refund. It must be requested within 2 days of purchase and will be made within 30 days of purchase less any credit card fees we incur.